Privacy Notice
Queensferry Chiropractic Privacy Notice
Introduction
Queensferry Chiropractic is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Notice explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Queensferry Chiropractic
Email: queensferrychiropractic@gmail.com
Website: www.queensferrychiropractic.co.uk
The Data Controller responsible for your information is:
Vicky Pittman
Doctor of Chiropractic
Queensferry Chiropractic
www.queensferrychiropractic.co.uk
Information We Collect
We may collect and process the following information:
Personal Information
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Name
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Date of birth
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Address
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Telephone number
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Email address
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Emergency contact details
Health Information
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Medical history
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Current symptoms and health concerns
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Medication information
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Examination findings
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Treatment records
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Correspondence relating to your care
This information is classified as special category health data under UK GDPR.
Why We Collect Your Information
We collect and process your information to:
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Provide safe and effective chiropractic care
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Maintain accurate clinical records
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Manage appointments and reminders
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Communicate regarding your care
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Meet professional, legal and regulatory obligations
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Process payments and maintain business records
Legal Basis for Processing
We process your information under the lawful basis of providing healthcare services and meeting our legal and professional obligations as a regulated healthcare professional.
How Your Information Is Stored
Queensferry Chiropractic uses JaneApp, a secure cloud-based practice management system, to manage patient records, appointment scheduling, online booking, intake forms and clinical notes.
Information may also be stored within secure email systems and accounting software where necessary for the operation of the clinic.
Appropriate technical and organisational measures are in place to protect personal information from unauthorised access, loss, misuse or disclosure.
Who We May Share Information With
Your information will remain confidential and will only be shared where necessary and appropriate, including:
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Your GP or other healthcare professionals involved in your care (with your consent where appropriate)
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Regulatory or legal authorities where required by law
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Professional indemnity insurers or legal advisers where necessary
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Service providers that support the operation of the clinic, including JaneApp
We will never sell your personal information to third parties.
Appointment Reminders and Communication
Queensferry Chiropractic may contact you by email, telephone or text message regarding:
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Appointment confirmations
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Appointment reminders
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Changes to appointments
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Information relating to your ongoing care
You may opt out of non-essential communications at any time.
How Long We Keep Records
Clinical records are retained in accordance with professional guidance and legal requirements.
Adult patient records will normally be retained for a minimum of eight years following the last treatment date.
Records relating to children may be retained until the patient's 25th birthday or longer where required by law.
Your Rights
You have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request restriction of processing in certain circumstances
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Object to certain types of processing
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Request a copy of your information
Some rights may be restricted where healthcare, legal or regulatory obligations apply.
Subject Access Requests
Requests for access to your personal information should be made in writing to:
queensferrychiropractic@gmail.com
We will respond within the timescales required by UK data protection legislation.
Complaints
If you have concerns about how your personal information is handled, please contact Queensferry Chiropractic in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Changes to This Privacy Notice
This Privacy Notice may be reviewed and updated periodically.
Last reviewed: June 2026